Privacy Policy
Privacy Policy for HealthWay Transport
HealthWay Transport respects your privacy. This Privacy Policy explains how we collect, use, and protect information submitted through our website, phone calls, text messages, online forms. We may use secure third-party service providers to help operate our website, receive trip requests, manage communications, process payments, or support business operations. trip request form, and other communications.
1. Information We Collect
We may collect the following types of information:
Personal Information
Name
Phone number
Email address
Company or facility name
Pickup and drop-off address
Information submitted through website forms
Billing or payment-related information when applicable
Transportation Request Information
Ride request details
Pickup and drop-off details
Appointment or transportation time
Mobility needs, such as wheelchair or ambulatory transportation
Notes related to transportation coordination
Information needed to safely coordinate non-emergency medical transportation
Communications
Phone calls
Text messages
Voicemails
Emails
Website form submissions
We may use secure third-party service providers to help operate our website, receive trip requests, manage communications, process payments, or support business operations. trip request form submissions
Technical Information
IP address
Browser type
Device information
Website usage data
Cookies or tracking technologies used to improve website performance
2. How We Use Your Information
HealthWay Transport may use your information to:
Respond to inquiries
Schedule and coordinate non-emergency medical transportation
Communicate about ride requests, scheduling, pickup times, driver status, and service updates
Provide customer support
Process payments or billing when applicable
Improve our services and website
Maintain business, safety, and compliance records
Communicate with healthcare facilities, providers, hospice companies, nursing facilities, or care teams when needed to coordinate transportation
3. Sharing of Information
HealthWay Transport does not sell or rent your personal information.
We may share limited information only when necessary to provide services, operate our business, or comply with applicable requirements. This may include sharing information with:
Our employees, drivers, dispatchers, or approved team members
Healthcare facilities, providers, hospice companies, nursing facilities, or care teams involved in coordinating transportation
Payment processors or billing support vendors
Communication service providers used for phone, SMS, voicemail, or email
We may use secure third-party service providers to help operate our website, receive trip requests, manage communications, process payments, or support business operations, our third-party trip request form provider
Legal, regulatory, or law enforcement authorities when required by law
SMS opt-in information and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing or promotional purposes.
SMS messages may be sent from HealthWay Transport’s main business number or other HealthWay-authorized phone numbers used by approved team members for service-related communication.
4. Data Security
We use reasonable administrative, technical, and physical safeguards to help protect personal information. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
5. Children’s Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 through our website.
6. Your Choices and Rights
You may contact us to request that we update, correct, or remove certain personal information, subject to business, legal, or compliance requirements.
You may opt out of SMS messages at any time by replying STOP.
You may also contact us directly at (918) 822-0030 or contact@healthwaytransport.com for assistance.
7. Cookies and Tracking Technologies
Our website may use cookies or similar technologies to improve website performance, understand visitor activity, and improve the user experience. You may be able to disable cookies through your browser settings.
8. Changes to This Policy
HealthWay Transport may update this Privacy Policy from time to time. Updates will be posted on this website with a revised effective date.
9. SMS Communications Policy
9.1 Consent to Receive SMS
By providing your phone number and opting in to SMS communication, including through the. We may use secure third-party service providers to help operate our website, receive trip requests, manage communications, process payments, or support business operations. trip request form, you consent to receive text messages from HealthWay Transport related to non-emergency medical transportation services, including scheduling, reminders, ride coordination, pickup updates, and follow-up messages.
9.2 No Third-Party Marketing Use
Phone numbers collected for SMS communication will not be shared with third parties or affiliates for marketing or promotional purposes.
9.3 SMS Opt-In
SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.
9.4 Opt-Out Option
You can opt out of receiving SMS messages at any time by replying STOP to any message you receive from us.
You may also contact us directly at 918-822-0030 to request removal from SMS communication.
9.5 Message Frequency and Charges
Message frequency may vary depending on your transportation needs and scheduled services. Message and data rates may apply depending on your mobile carrier’s plan.
9.6 Data Privacy and Security
We take reasonable steps to protect SMS communication information. Access to SMS messages is limited to approved team members who need the information to provide or coordinate transportation services.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact us:
HealthWay Transport
Phone: (918) 822-0030
Email: contact@healthwaytransport.com
Website: www.healthwaytransport.com(opens in new tab)