Terms & Conditions

1. SMS Consent Communication

Phone numbers collected as part of the SMS consent process will not be shared with third parties or affiliates for marketing or promotional purposes.

By opting in to SMS communication, you consent to receive service-related text messages from HealthWay Transport, including messages from our main business number and other HealthWay-authorized phone numbers used by approved team members for transportation coordination.

2. Types of SMS Communications

If you have consented to receive text messages from HealthWay Transport, you may receive service-related SMS messages regarding non-emergency medical transportation, including:

Ride request follow-ups
Transportation scheduling confirmations
Pickup reminders
Driver arrival or ETA updates
Changes or updates related to scheduled transportation
Important service-related communication
Follow-up communication related to transportation services

Example message:

“Hello, this is HealthWay Medical Transport. This is a reminder for your scheduled transportation on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time. Reply HELP for assistance.”

3. Message Frequency

Message frequency may vary depending on your transportation needs, ride requests, and scheduled services. You may receive multiple messages related to a scheduled trip or transportation request.

4. Potential Fees for SMS Messaging

Message and data rates may apply depending on your mobile carrier’s plan.

5. Opt-In Method

You may opt in to receive SMS messages from HealthWay Transport in the following ways:
By replying YES to an SMS opt-in invitation from HealthWay Transport
By verbally requesting or agreeing to receive SMS communication when scheduling transportation by phone
By texting HealthWay Transport first and continuing the conversation by SMS
By providing your phone number to HealthWay Transport or an authorized HealthWay team member for transportation-related communication and agreeing to receive text updates
SMS consent is not required to receive services from HealthWay Transport. You may choose to receive communication by phone call instead.

Example opt-in message:

“HealthWay Medical Transport would like to send you SMS updates related to transportation scheduling, pickup updates, and service-related communication. Message frequency may vary. Message and data rates may apply. Reply YES to opt in, STOP to opt out, or HELP for assistance.”

6. Opt-Out Method

You can opt out of receiving SMS messages at any time by replying STOP to any SMS message you receive from HealthWay Transport.

You may also contact us directly at 918-822-0030 (tel:918-822-0030) and request to be removed from SMS communication.

Once you opt out, HealthWay Transport will make reasonable efforts to stop sending SMS messages to that phone number from HealthWay-authorized numbers, except where a final confirmation message may be sent to confirm the opt-out.

7. Help

If you need assistance, reply HELP to any SMS message from HealthWay Transport.
You may also contact us directly:
Phone: (918) 822-0030
Email: contact@healthwaytransport.com

8. Standard Messaging Disclosures

Message and data rates may apply.
Message frequency may vary.
Reply STOP to opt out at any time.
Reply HELP for assistance.
SMS consent is not shared with third parties or affiliates for marketing or promotional purposes.
SMS messages may come from HealthWay Transport’s main business number or other HealthWay-authorized phone numbers used by approved team members for service-related communication.